BRUSSELS-CAPITAL REGION INFORMATION PLATFORM

The war in Ukraine is having major repercussions all over Europe but also in the Brussels-Capital Region. The resulting humanitarian crisis has led to an unprecedented influx of Ukrainian refugees. This situation requires all the forces of the Brussels Region to act together in order to respond to the drama of Ukrainian families fleeing the war.

Reception

Belgium and the Brussels-Capital Region are doing everything possible to organise the reception of Ukrainian refugees.

When they arrive in Brussels, the priority of these refugees is to find housing, social assistance, a job, but also places in a nursery or at school for their children.

The majority of the population which has fled the war in Ukraine in recent days can benefit from immediate protection status in the European Union. People with this status have access to all the rights of a legally registered foreigner: admission to the labour market, access to social services, etc.

Link to the Ukraine national platform Information on the right of residence in Belgium Registration Center

Looking for

Sexual Violence

Looking for assistance in case of sexual abuse

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Transport

Looking for a transport method

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Schooling

Looking for a school for my children

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Health

Looking for health care

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Childcare

Looking for a daycare for my children

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People with disabilities

Looking for support for disabled persons

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Housing

Looking for a temporary accomodation

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Housing

Looking for an emergency and crisis accomodation

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Family

Looking for financial support to take care of my family

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Employment/Training

Looking for a job

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Language learning

Looking for language courses

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Social translation/interpretation and intercultural mediation

Searching for a translator or an intercultural mediator

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Expectant mothers

Searching for monitoring for my pregnancy

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Telephone information lines

Searching for a telephone number

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ANIMALS

SEARCHING FOR INFORMATION CONCERNING MY PET

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Material assistance

Are you looking for food, clothing or a place to put your belongings?

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Traite et exploitation

SEARCHING FOR AWARENESS-RAISING MATERIAL

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Finding your family in Ukraine

Searching for my family

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Foreign unaccompanied minors/orphans

Searching for assistance for minors arriving without their parents

Read more

Local authorities

Once registration is complete, longer term accommodation is delegated to the municipalities. Fedasil analyses the spaces available in the municipalities and dispatches the Ukrainian nationals to the different Brussels municipalities that can offer accommodation.

Since the beginning of the crisis, the municipal services and the CPAS (public social service centres) in the Brussels-Capital Region have assisted the federal authorities in identifying needs (donations, volunteering, etc.) relating to the Ukrainian crisis to provide the necessary support for people arriving in our country.

https://auderghem.be/Ukraine https://www.oudergem.be/oekraine

PUBLIC SOCIAL WELFARE CENTRE
Av. du Paepefromlle, 87.
Phone number : 02 679 94 10
Timetable: Monday from 8:00 am to12:00 pm - Tuesday to Friday from 8:00 am to12:00 pm and 1:00 pm to 4:00 pm
/!\ summer hours (01/07-31/08) : 8:00 am to 1:00 pm Monday to Friday
Book appointment: NO
https://https://www.aufromrghem.be/PUBLIC

https://berchem.brussels/fr/actualite/solidarite-avec-lukraine/ https://berchem.brussels/nl/actualiteiten/solidariteit-met-oekraine/

PUBLIC SOCIAL WELFARE CENTRE
Av. From Selliers de Moranville, 91.
Phone number: 02 482 13 55
Timetable: Monday to Friday from 8:00 am to 12:00 pm and 1:00 to 4:30 pm Book an appointment : YES
[https://Public Social Welfare Centreberchem.brussels/](https://Public Social Welfare Centreberchem.brussels/)

https://www.brussels.be/welcoming-ukrainians

Saint-Josse-ten-Noode https://sjtn.brussels/fr/actualites/la-solidarite-avec-les-ukrainiens-sorganise-saint-josse https://sjtn.brussels/nl/nieuws/solidariteit-met-de-oekrainers-georganiseerd-sint-joost

PUBLIC SOCIAL WELFARE CENTRE
Rue Haute, 296.
Phone number: 02 543 60 90
Timetable: 8:00 am to 4:30 pm
Book an appointment: NO
[https://Public Social Welfare Centrebxl.brussels/?p=6](https://Public Social Welfare Centrebxl.brussels/?p=6)

https://etterbeek.brussels/fr/actualites/aide/2020-12-15/solidarite-avec-lukraine-la-solidarite-continue

https://etterbeek.brussels/nl/nieuws/steun/2020-12-15/nog-steeds-solidair-met-oekraine

hospitality@cpas-etterbeek.brussels

PUBLIC SOCIAL WELFARE CENTRE
Avenue froms Casernes, 29.
Phone number: 02 627 22 58
Timetable: 8:00 am to 12:00 pm et 1:00 to 4:00pm
Book an appointment : NO
[https://Public Social Welfare Centre.etterbeek.be/](https://Public Social Welfare Centre.etterbeek.be/)

https://evere.brussels/fr/actualite/guerre-en-ukraine https://evere.brussels/nl/news/oorlog-in-oekraine

Emails can also be sent to solidariteukraine@evere.brussels

PUBLIC SOCIAL WELFARE CENTRE
Square Servaes Hoefrommaekers, 11.
Phone number: 02 247 65 65
Timetable: du Monday to Thursday: 8:30 am to 5:00pm. Friday 8:30am to12:30pm, Tuesday 5:00 to 8:00 pm
Book an appointment: NO
[https://Public Social Welfare Centreevere.brussels/](https://Public Social Welfare Centreevere.brussels/)

[http://forest.irisnet.be/fr/actualites/solidarite-ukraine (http://forest.irisnet.be/fr/actualites/solidarite-ukraine) https://www.vorst.brussels/nl/nieuws-1/solidariteit-met-het-oekraiense-volk?set_language=nl

PUBLIC SOCIAL WELFARE CENTRE
Rue du curé, 35.
Phone number : 02 349 63 00
Timetable : Monday to Thursday : 09:00 am to 12:00 pm, 1:30 to 4:00 pm, Friday: 9:00 am-12:00 pm
Book an appointment : Give priority to the phone number
[https://www.Public Social Welfare Centreforest.irisnet.be/](https://www.Public Social Welfare Centreforest.irisnet.be/)

https://www.ganshoren.be/solidarite-ukraine/ solidariteit-oekraine@ganshoren.brussels solidarite-ukraine@ganshoren.brussels

PUBLIC SOCIAL WELFARE CENTRE
Avenue de la Réforme, 63.
Phone number : 02 422 57 57
Timetable: Monday to Friday from 8:00 to11:00 am
Book an appointment : NO
[info@Public Social Welfare Centregan.irisnet.be](info@Public Social Welfare Centregan.irisnet.be)

https://www.ixelles.be/site/889-Solidarite-Ukraine https://www.ixelles.be/site/891-Ukraine-Accueil-en-Belgique

PUBLIC SOCIAL WELFARE CENTRE
Chaussée from Boondael, 92.
Phone number: 02 641 54 59
Timetable: from 8:00 to11:45 am and from 1:15 to 3:30 pm
Book an appointment : YES
[adm.Public Social Welfare Centrexl@Public Social Welfare Centreixelles.brussels](adm.Public Social Welfare Centrexl@Public Social Welfare Centreixelles.brussels)

https://www.jette.irisnet.be/fr/actualites/recherche-interpretes-pour-les-refugies-ukrainiens https://www.jette.irisnet.be/nl/actualiteit/tolken-gezocht-voor-de-oekraiense-vluchtelingen?set_language=nl

PUBLIC SOCIAL WELFARE CENTRE
Rue de l’église Saint Pierre, 47.
Phone number : 02 422 46 11
Timetable: Monday to Friday from 8:30 am to12:15pm and from 1:15 to 4:00 pm
Book an appointment : Maximum request by mail
[Public Social Welfare Centre-ocmw@jette.irisnet.be](Public Social Welfare Centre-ocmw@jette.irisnet.be)

https://www.uccle.be/fr/actualites/guerre-en-ukraine-la-commune-d-uccle-se-mobilise https://www.uccle.be/nl/nieuws/oorlog-in-Oekraine-de-gemeente-Ukkel-zet-zich-in

Useful info/additional information

For any additional questions or requests, you can contact us by email at ukraine@woluwe1150.be Our municipal freephone number is also accessible from Monday to Friday from 9:00 a.m. to 4:00 p.m.: 0800 35 190.

https://www.woluwe1150.be/en/reception-and-assistance-to-ukrainian-refugees/

Useful info/additional information

For any additional questions or requests, you can contact us by email at ukraine@woluwe1150.be Our municipal freephone number is also accessible from Monday to Friday from 9:00 a.m. to 4:00 p.m.: 0800 35 190. 

The federal government has published a website (https://info-ukraine.be/) with all the latest news concerning the situation on site. The useful information on there includes: a page dedicated to accommodation, information for Ukrainians about assistance in Belgium, etc. 

The Belgian Immigration Service (Office des Etrangers) provides information about temporary protection status and the different types of stay: short stay and long stay 

News

Crisis management

The High Official, along with the Mayors and the Brussels Minister-President, triggered the provincial crisis phase on 15 March 2022.

This crisis management mechanism is essential: it enables us to benefit from a general view, analyse in full knowledge of the facts and coordinate the reality on the ground with all the authorities and security and emergency services in Brussels.

As part of the regional phase, a coordination committee has been set up under the aegis of the High Official with the support of Brussels Prevention & Security in order to monitor the situation on the ground via the police and emergency services. The High Official and the BPS services are also organising regular consultations with their partners on specific problems. 

In order to have an overall picture of the situation and the on-going developments, the High Official and the BPS services are in constant contact with the National Crisis Center (NCCN), the other provincial Governors, the regional authorities and the municipalities. The BPS services ensure constant monitoring of the situation and also participate in the information unit organised regularly by the NCCN in order to communicate federal information to the different municipalities. Information exchanges, synergy and consultation are the keys to this crisis management in Brussels.

At the request of the Secretary of State for Asylum and Migration, the High Official, the same as the other provincial governors, participated in the setting up of a database to facilitate emergency accommodation in partnership with the municipalities and the various associations involved in recent days in the largest operation of its kind ever in Brussels.

Triggering of the provincial phase
Role and competencies of the High Official
Brussels Prevention and Security

Useful links/contacts

Belgian authorities

www.info-ukraine.be

https://www.vlaanderen.be/vlaanderen-helpt-oekraine
http://lampspw.wallonie.be/dgo4/site_logement/site/ukraine

A call centre: The federal authorities have also opened a call centre available every day from 9 am to 5 pm on 02/488 88 88.

Ukrainian Community of Belgium

Europe

Media

RTBF Ukraine – Україна : a radio and digital space for Ukrainians who have arrived in Belgium: https://www.rtbf.be/radio/liveradio/rtbf-ukraine

In collaboration with