Your route once in Belgium



Belgium and the Brussels-Capital Region are doing everything possible to organise the reception of Ukrainian refugees.

When they arrive in Brussels, the priority of these refugees is to find housing, social assistance, a job, but also places in a nursery or at school for their children.

The majority of the population which has fled the war in Ukraine in recent days can benefit from immediate protection status in the European Union. People with this status have access to all the rights of a legally registered foreigner: admission to the labour market, access to social services, etc.

The Brussels reception offices for newcomers Bon and Bapas provide information on living, working and housing in Belgium to people fleeing Ukraine. They also provide individual counselling in their own language or in a language they understand.

Link to the Ukraine national platform Information on the right of residence in Belgium Registration Center

Looking for


Searching for information concerning my pet

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Looking for a daycare for my children

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Looking for a job

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Expectant mothers

Searching for monitoring for my pregnancy

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Looking for financial support to take care of my family

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Finding your family in Ukraine

Searching for my family

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Foreign unaccompanied minors/orphans

Searching for assistance for minors arriving without their parents

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Looking for health care

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Safe hosting

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Language learning

Looking for language courses

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Material assistance

Are you looking for food, clothing or a place to put your belongings?

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Outside school time activities

Looking for extra-curricular activities (outside school time) for my children

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People with disabilities

Looking for support for disabled persons

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Looking for a school for my children

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Sexual Violence

Looking for assistance in case of sexual abuse

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Social translation/interpretation and intercultural mediation

Searching for a translator or an intercultural mediator

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Telephone information lines

Searching for a telephone number

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Trafficking and exploitation


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Looking for a transport method

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Violence against women

Looking for help for women victims of sexual violence

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The Brussels Government is proposing a NEW, more SECURE accommodation model.

As of 1 June, 7,000 people have fled the war in Ukraine and found refuge in Brussels. They will probably number 12,000 by the end of the year. This situation involves us all. The Region is in the process of creating 3,600 reception places. It will also help and support citizen hosts: it is calling for new citizen hosts.

I would like information about hosting in my home. I can offer accommodation.

Local authorities

Once registration is complete, longer term accommodation is delegated to the municipalities. Fedasil analyses the spaces available in the municipalities and dispatches the Ukrainian nationals to the different Brussels municipalities that can offer accommodation.

Since the beginning of the crisis, the municipal services and the CPAS (public social service centres) in the Brussels-Capital Region have assisted the federal authorities in identifying needs (donations, volunteering, etc.) relating to the Ukrainian crisis to provide the necessary support for people arriving in our country.

Av. du Paepefromlle, 87.
Phone number : 02 679 94 10
Timetable: Monday from 8:00 am to12:00 pm - Tuesday to Friday from 8:00 am to12:00 pm and 1:00 pm to 4:00 pm
/!\ summer hours (01/07-31/08) : 8:00 am to 1:00 pm Monday to Friday
Book appointment: NO

Av. From Selliers de Moranville, 91.
Phone number: 02 482 13 55
Timetable: Monday to Friday from 8:00 am to 12:00 pm and 1:00 to 4:30 pm Book an appointment : YES

Phone number (free): 0800/35 266
Timetable: 8:00 am to 4:30 pm
Book an appointment: YES

Emails can also be sent to

Square Servaes Hoefrommaekers, 11.
Phone number: 02 247 65 65
Timetable: du Monday to Thursday: 8:30 am to 5:00pm. Friday 8:30am to12:30pm, Tuesday 5:00 to 8:00 pm
Book an appointment: NO

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Rue du curé, 35.
Phone number : 02 349 63 00
Timetable : Monday to Thursday : 09:00 am to 12:00 pm, 1:30 to 4:00 pm, Friday: 9:00 am-12:00 pm
Book an appointment : Give priority to the phone number

Avenue de la Réforme, 63.
Phone number : 02 422 57 57
Timetable: Monday to Friday from 8:00 to11:00 am
Book an appointment : NO

Chaussée from Boondael, 92.
Phone number: 02 641 54 59
Timetable: from 8:00 to11:45 am and from 1:15 to 3:30 pm
Book an appointment : YES

Rue de l’église Saint Pierre, 47.
Phone number : 02 422 46 11
Timetable: Monday to Friday from 8:30 am to12:15pm and from 1:15 to 4:00 pm
Book an appointment : Maximum request by mail

Rue Antoine Court, 13-17
Phone number: 0490 14 25 63 - 0499 80 11 93 - 0490 14 28 06
Timetable: Only emergencies and new requests: Monday, Tuesday, Thursday et vendredi from 08h30 to16h00
Book an appointment : NO

PUBLIC SOCIAL WELFARE CENTRE Rue Alphonse Vanfromnpeereboom 14.
Phone number: 0800 35 239
Timetable: du Monday to Friday from 8:00 am to 12:00 pm and from 12:45 to 4:00pm
Book an appointment : YES

Rue Verbist, 88. YES
Phone number: 0800 35 254YES
Timetable: Monday to Friday from 8:45 to11:45 amYES
Book an appointment : NOYES

Boulevard Reyers, 70.
Phone number : 02 435 51 37
Timetable: Monday to Thursday from 8:00 am to12:05 pm and from 12:50 to 04h30 pm, and Friday from 8:00 am to12:05 pm
Book an appointment : NO

Rue Fernand Bernier, 40.
Phone number : 02 600 54 11
Timetable: Monday to Friday from 8:00 to 11:45am
Book an appointment : NO

Chaussée d'Alsemberg, 860.
Phone number: 02 370 75 11
Timetable: from 8:45 to 11:45 am.
Book an appointment : YES

Useful info/additional information

For any additional questions or requests, you can contact us by email at Our municipal freephone number is also accessible from Monday to Friday from 9:00 a.m. to 4:00 p.m.: 0800 35 190. 

The federal government has published a website ( with all the latest news concerning the situation on site. The useful information on there includes: a page dedicated to accommodation, information for Ukrainians about assistance in Belgium, etc. 

The Belgian Immigration Service (Office des Etrangers) provides information about temporary protection status and the different types of stay: short stay and long stay 

Drève des Shetlands, 15.
Phone number: 02 773 59 00
Timetable: Monday to Friday, from 8:30 to11:00 am except on Wednesday
Book an appointment : NO

Av. Raymond Vanfromr Bruggen, 62-64.
Phone number: 02 529 41 20 and 0800 35 241
Timetable: Monday to Friday from 07:30 to11h30 am and 1h00-03:30 / Tuesday only in the morning (07:30 to 11:30 am )
Book an appointment : YES, only urgent requests to 7h30


Crisis management

The High Official, along with the Mayors and the Brussels Minister-President, triggered the provincial crisis phase on 15 March 2022.

This crisis management mechanism is essential: it enables us to benefit from a general view, analyse in full knowledge of the facts and coordinate the reality on the ground with all the authorities and security and emergency services in Brussels.

As part of the regional phase, a coordination committee has been set up under the aegis of the High Official with the support of Brussels Prevention & Security in order to monitor the situation on the ground via the police and emergency services. The High Official and the BPS services are also organising regular consultations with their partners on specific problems. 

In order to have an overall picture of the situation and the on-going developments, the High Official and the BPS services are in constant contact with the National Crisis Center (NCCN), the other provincial Governors, the regional authorities and the municipalities. The BPS services ensure constant monitoring of the situation and also participate in the information unit organised regularly by the NCCN in order to communicate federal information to the different municipalities. Information exchanges, synergy and consultation are the keys to this crisis management in Brussels.

At the request of the Secretary of State for Asylum and Migration, the High Official, the same as the other provincial governors, participated in the setting up of a database to facilitate emergency accommodation in partnership with the municipalities and the various associations involved in recent days in the largest operation of its kind ever in Brussels.

Following the outbreak of the war in Ukraine and the reception of refugees from that country in the Brussels-Capital Region, the High Official, Sophie Lavaux, took the decision on 15 March 2022 to trigger the provincial crisis phase after consulting the Minister-President and the mayors.

In view of the analysis of the situation's evolution in the past few weeks, Sophie Lavaux took the decision to lift the provincial crisis phase on 30 June 2022, after consultation with the different disciplines concerned, the Minister-President and the regional security council held on 29 June 2022 in the presence of the mayors. 
The lifting of the provincial phase does not prejudice the continuation of local, regional and federal actions for receiving and housing Ukrainian refugees seeking and receiving temporary protection.
It is obvious that, in the event of a negative development of the situation within the Brussels-Capital Region requiring the coordination of emergency disciplines, and after the necessary consultations, the provincial phase may be triggered again. 

Notice of the end of the provincial phase in the Brussels Region will be published in the Belgian Official Gazette.

Triggering of the provincial phase
Role and competencies of the High Official
Brussels Prevention and Security

Useful links/contacts

Belgian authorities


Ukrainian Community of Belgium



RTBF Ukraine – Україна : / A radio and digital space for Ukrainians who have arrived in Belgium:



Traduction/Interprétariat social et médiation interculturelle