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- Safe hosting
Hosting Safe hosting
- You register your hosting offer in your secure space on bemyguest.brussels.
- Only the municipality and the PCSW can put you in contact with a guest
- You sign an agreement with the guest.
- You set a specific date for the end of the hosting (usually three months but it's your choice).
- You receive an allowance from the guest.
- You don't have to do anything with the guest because that is the role of the PCSW.
- If you have any questions, the freephone number 0800/40 400 will answer them and find the right assistance for you (available from 10 June)
- The Region will have created 5,000 hosting places to take over by October.
› I want more information on the framework.
› I want to read the hosting agreement and the cohabitation charter.
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- Looking for financial support to take care of my family
Family Looking for financial support to take care of my family
Family allowances
Iriscare manages the family allowance system for children living in the Brussels Region. Family allowances are paid by the family allowance funds. https://www.iriscare.brussels/fr/citoyens/familles-avec-enfants/caisses-allocations-familiales/
Famiris, the Brussels public fund, offers each family a service according to its situation.
Are you hosting Ukrainian families? Or are you a Ukrainian national with children living in the Brussels-Capital Region? Family allowances can be granted for children of Ukrainian families living in the Brussels Region in the frame of the conflict between Russia and Ukraine.
They are entitled to child benefit in Brussels if they are covered by the temporary protection scheme, have a Belgian national registration number and are officially domiciled in the Brussels-Capital Region. Ukrainian families may be assisted by the OCMW in applying for family allowances.
Do you need more information? Find a dedicated FAQ on the Famiris website as well as the procedure and application form for child benefit, also available in Ukrainian and Russian: https://famiris.brussels/fr/faq/refugies-dukraine/.
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- Looking for a job
Employment/Training Looking for a job
You have left Ukraine because of the conflict and you want to work in Belgium? Actiris is there to support you in your search for a job or training! In Belgium, the 3 regions are responsible for employment. Thus, Actiris, as the Brussels Regional Employment Office, is a public service and the main player and solution provider for employment solutions in the Brussels-Capital Region.
- If you are staying in the Brussels-Capital Region, you are asked to register at an Actiris office. You can find more information about working and living in Brussels here.
- If you are staying in Flanders, you are asked to register at a VDAB office. You can find more information about working and living in Flanders here.
- If you are staying in Wallonia, you are asked to register at a Forem office. You can find more information on working in Wallonia here.
By registering with Actiris, you can, like all job seekers, benefit from Actiris' services and advantages as well as its extensive network of partners.
Stimulating your job search
Actiris stimulates and guides you in your job search through :
- Information sessions: once your registration is complete, you will automatically be invited to a collective information session with Ukrainian translation to present our services.
- A consultant and a career plan: a personal consultant is assigned to you and will develop an individual action plan with you.
- Network of partners: Actiris has developed a whole network of partners to best meet the needs of the employment market. Language training, obtaining diploma equivalence, support with child care, access to co-searching groups, tips and tricks for your job search, etc. Your counsellor will guide you to the partner best suited to your needs.
- Training: for many people, training is the fastest way to a new job. With Actiris, you can follow free training courses and we also work together with you to find the training courses that are best suited to you.
- Employer network: Actiris helps employers in their search for new employees. If an online job offer perfectly matches your profile, Actiris will be the first to discover it! Some employers have already made their vacancies more accessible to newcomers by including a #welcome hashtag in their job offers.
Your registration with Actiris is completely free of charge and gives you access to all information concerning employment in Brussels.
Your job search
We have an online job search tool My Actiris. By creating an online profile on My Actiris, you can not only fully manage your file and stimulate your job search, but you can also find many interesting job offers.
If the job offers you receive are not suitable for you, you are free to reject them and refine your search. Please note that the more complete your My Actiris profile is, the more tailor-made job offers you will receive and the more likely you will be matched with an employer.
How to register with Actiris?
Once you have obtained your Annex 15 document or your A card, you can register at Actiris. Here are the steps to follow:
Step 1: Temporary protection certificate
If you were permanently residing in Ukraine, and you left the country to escape war from 24 February 2022 on, you may be entitled to temporary protection. First of all, you must report in person at the registration center of the Immigration Office and a 'temporary protection certificate' will be issued if the conditions are met.
Step 2: Annex 15 or A card
With the 'temporary protection certificate' you can register at the municipal administration of your place of residence. When you register, you first receive a document called 'Annex 15' and later an 'A card'. You need these documents to be allowed to work in Belgium. Attention: the A card is valid until March 4, 2024. This may be extended depending on the situation in Ukraine.
Step 3: Registration as job-seeker with Actiris
The next step is your registration with Actiris.
- By appointment
To register or re-register with Actiris, you can make an appointment online at https://www.actiris.brussels/fr/citoyens/ukraine/ or on site at 30, Avenue de l'Astronomie, 1210 Brussels, on the third floor of the Permanence Ukraine office.
Working hours are from 9:00 to 12:00 and from 14:00 to 16:00, except on Thursdays from 13:00 to 16:00
You can also get answers to various questions about finding a job or registering with Actiris at the Cité des Métiers (Avenue de l'Astronomie 14 in Saint-Josse-ten-Noode), Ukrainian-speaking consultants are available to answer your questions about language courses, training, job search, job creation and interregional and international mobility. Computers and documentation are also available. You can also check the schedule of events organized in the Cité de Métiers.
- Online via my.actiris.brussels
Do you already have a Belgian national number?
Then you can register directly online (in French or Dutch) via my.actiris.brussels.
Learn more about Actriris services:
Discover in the video below how Actiris can help you in your job search.
For more information, visit our website: www.actiris.brussels/en/citizens/actiris-for-ukraine
A series of frequently asked questions has been created to best meet the needs of newcomer jobseekers. This FAQ is regularly updated: https://www.actiris.brussels/fr/citoyens/news-faq-ukraine-ce/
A brochure has also been created to better explain the steps to follow when registering at Actiris. Download the brochure here brochure CE ukrainien US 01_0.pdf.
Actiris employees are also trained to help this group. Actiris teams are therefore ready to support refugees from Ukraine who are looking for a job.
Useful links :
Job offers: https://www.actiris.brussels/fr/citoyens/offres-d-emploi/
Website: https://www.actiris.brussels/en/citizens/
Actiris also has cooperation agreements with leading actors in the support and integration of newcomers:
- Integration Programme for Newcomers in Brussels: https://bewelcome.brussels/en/welkom/
- Agentschap Integratie en Inburgering (BON): https://www.bon.be/
- Bureau d'Accueil pour Primo-Arrivants (BAPA) in Brussels: https://www.bapabxl.be/
- The Missions Locales and the "Werkwinkels" provide help on the employment market to people who need it.
- Federal Agency for the Reception of Asylum Seekers (FEDASIL): https://www.fedasil.be/fr
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- Looking for language courses
Language learning Looking for language courses
In Brussels, 1 in 2 job offers requires knowledge of French and Dutch. And often, knowledge of other languages is also required by employers.
The Brussels-Capital Region offers many opportunities for language learning throughout the year. These classes are organised by the municipalities, by BECI (Brussels Enterprises Commerce & Industry), by organisations supported by the French and Flemish Communities, or by a private institution.
The use of languages is extremely regulated in the Brussels Region. Public services are required to address the public solely in one of the Region's two languages. A request was submitted to the Standing Commission for Language Supervision to be able to welcome and receive refugees in English. The latter has already agreed and this enables an evolution in the use of languages in Brussels.
› https://www.actiris.brussels/fr/citoyens/apprendre-une-langue/
Want to take a language course to increase your chances of finding a job? Actiris offers you several free packages. The Wallonia-Brussels Federation regulates the organisation of "gateway classes" via Daspa, a reception and schooling scheme for newly arrived students, offering them a limited period intermediate schooling stage before they move to standard schooling.
This scheme aims to teach French to children in exile and to bring them up to speed. Ultimately, the goal is for them to reach the correct level of education for their age. Faced with this influx of new arrivals, the Minister of Education plans to make "temporary changes" aimed at "facilitating certain procedures and granting periods of time in line with your actual needs”.
› http://www.enseignement.be/index.php?page=26430&navi=894
Information platform for expatriates in Brussels, the commissioner.brussels website offers a series of tips for following language courses (EN): https://www.commissioner.brussels/fr/je-suis-un-expatrie/36/804
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- Searching for a translator or an intercultural mediator
Social translation/interpretation and intercultural mediation Searching for a translator or an intercultural mediator
The language barrier can complicate exchanges between Belgian families and the Ukrainian families they host, sometimes creating tensions due to misunderstanding. In order to respond to these daily challenges, the Belgian Red Cross is setting up a tool to put host and host families in touch with volunteer translators who speak Ukrainian as well as French, Dutch, German or English, via videoconference. This platform aims to facilitate the sharing of questions or personal exchanges on themes such as the different perception of the daily way of life, of co-residence, the expectations of each other, the understanding of the duties and rights of each... The platform is therefore particularly aimed at the private setting.
One of the main problems on arrival in Brussels is the language barrier. It is difficult for many Ukrainians to understand how to proceed or what to do without understanding what is being said around them.
For this reason, the Samu Social and other reception centres are actively seeking Russian and Ukrainian-speaking interpreters. If you know one or you are one yourself, do not hesitate to help by contacting them.
For example, certain services in this area are available:
› Intercultural mediation - carried out remotely – in healthcare (for general practitioners
› Social translation and interpretation
In response to the influx of Ukrainian newcomers to Brussels, a number of Community Centres of the Flemish Community Commission (VGC) are working with the Agency for Civic Integration (AII). Three HUBS have been established from which to work together locally, focusing on the needs and contribution of the local Ukrainian community, the expertise and network of AII, and the community centres.
The hubs also offer weekly on-duty desks where someone is present to help with personal requests for information. These support staff can assist Ukrainian people in finding answers to their questions and they are welcome to drop in without an appointment.
- In Sint Pieters Woluwe: Hub in Community Centre Kontakt: Orbanlaan 54, 1150 Sint-Pieters-Woluwe, email: ⦁ kontakt@vgc.be, tel.: +32 (0)2 762 37 74 On-duty desk on Fridays from 9am to 12.30pm.
- In Anderlecht: Hub in Community Centre De Rinck: Dapperheidsplein 7, 1070 Anderlecht, email: derinck@vgc.be, tel.: ⦁ +32 (0)2 524 32 35 On-duty desk from Tuesday 28 June in Community Centre De Rinck and then every Tuesday from 9am to 12.30pm
- In Koekelberg: Hub in Community Centre De Platoo: Pantheonlaan 14 or Dapperenstraat 20, 1081 Koekelberg, email: ⦁ deplatoo@vgc.be, tel.: ⦁ +32 (0)2 412 00 50 On-duty desk from Thursday 7 July and then every Thursday from 9am to 12.30pm.
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- Searching for monitoring for my pregnancy
Expectant mothers Searching for monitoring for my pregnancy
Have you just arrived in Brussels and are you pregnant? Do not hesitate to knock on the door of one of the numerous family planning centres or to go to a free consultation in a branch of l’ONE ou de Kind&Gezin.
These consultations are places open to all prospective parents, located in a hospital or in a neighbourhood.
You will be met by a gynaecologist or a midwife and a medical social worker called PEPs (Child-Parent Partners).
They will monitor your pregnancy, the baby’s development and your health as an expectant mother.
The doctor will order a series of examinations (blood draws, ultrasounds) necessary for the proper monitoring of your pregnancy.
The PEPs will be happy to answer your questions, give you all the information you need about your pregnancy, the birth, nutrition for pregnant women, etc.
ONE and Kind&Gezin have also created, on their respective websites, a section dedicated to pregnant women and families with young children. Numerous resources can be found there such as perinatal consultations, consultations for children, free time care, etc.
A new official website (https://www.bornin.brussels/) dedicated to pregnancy, birth and infancy will be launched at the end of April. It will contain a wealth of information, including an SOS section for dealing with emergencies, as well as a Rights and Procedures section that will answer, in a simplified manner, all the legal questions that (future) parents may have.
Also refer to Wheel of care and Zwanger in Brussel ?
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- Searching for a telephone number
Telephone information lines Searching for a telephone number
Searching for a telephone number Here is a list of useful telephone numbers that you can call:
- Caritas International: 02 477 57 15 via WhatsApp
- Information line to answer questions from Belgians hosting Ukrainians: Caritas International: 0800 2 41 41 (in Dutch and French) - from Monday to Friday, from noon to 6 p.m.
- Information line for refugees, volunteers and host families: Vluchtelingenwerk Vlaanderen 1. 0032 2 225 44 11 (in English and Dutch) - from Monday to Friday, from 9 a.m. to 12.30 p.m. 2. 0032 2 225 44 21 (in Ukrainian) - from Monday to Friday, from 9 a.m. to 12.30 p.m.
- Psychological support in Ukrainian: Solentra
To access the assistance provided by Solentra, it is necessary to register via the website https://www.solentra.be/ through your social worker or general practitioner. The processing of your request takes two to three weeks.
For further information, you can contact Solentra, from Monday to Friday from 9 a.m. to 1 p.m., at the following number: 0032 484 650 130. - The 0800/12347 number has been launched. The purpose of this number is to provide referrals for mental health-related help. This number is intended for beneficiaries of temporary protection status as well as for hosts who would like advice on how to best support the Ukrainian beneficiaries of temporary protection status they are hosting. For your information, the operators speak English, French, Dutch and Ukrainian.
- Hosting: If you have any questions, the freephone number 0800/40 400 will answer them and find the right assistance for you .
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- Searching for information concerning my pet
Animals Searching for information concerning my pet
🔍 Searching for Information About Your Pet.
1. Identification and Sterilization
In Belgium, identification of dogs and cats is mandatory, as is rabies vaccination.
Ukrainians arriving with pets must comply with these regulations.
Cat sterilization is also mandatory before the age of 6 months, except for breeding cats.
Breeders must apply for approval via Brussels Environment: bienetreanimal@environnement.brussels
🐱
Some municipalities offer financial assistance for sterilization or identification of cats:
Anderlecht - https://www.anderlecht.be/fr/bien-etre-animal
Auderghem – animaux@auderghem.brussels
Berchem Sainte Agathe - https://berchem.brussels/fr/primes-pour-chats/
Bruxelles-Ville - https://www.bruxelles.be/chats
Etterbeek - https://etterbeek.brussels/fr/demarches/primes-et-subsides/sterilisation-identification-et-vaccination-des-chats-domestiques
Forest - http://forest.irisnet.be/fr/services-communaux/bien-etre-animal/fichiers/formulaire-prime-chats-domestiques.pdf/view
Ganshoren - https://www.ganshoren.be/bien-etre-animal/
Ixelles - https://www.ixelles.be/site/765-Prime-a-la-sterilisation-des-chats-domestiques
Jette - https://www.jette.irisnet.be/fr/a-votre-service/developpement-durable-environnement/jette-commune-amie-des-animaux
Koekelberg - https://www.koekelberg.be/w/index.php?cont=2761&lgn=1&work=
Saint-Gilles - https://stgilles.brussels/services/primes/primes-a-la-sterilisation-des-chats-domestiques/?term
Saint-Josse-ten-Noode - https://sjtn.brussels/fr/sante/bien-etre-animal/chat
Schaerbeek - https://www.1030.be/fr/content/sterilisation-des-chats-domestiques
Watermael-Boitsfort - https://www.watermael-boitsfort.be/fr/vivre-a-watermael-boitsfort/environnement/sterilisation-et-identification-des-chats
Uccle - https://www.uccle.be/fr/vie-pratique/animaux/primes/prime-pour-chats-et-chiens-domestiques
2. Accommodation for Pets.
In the housing listings on this website, you can see whether pets are allowed.
If you cannot find accommodation that accepts pets, you can:
Arrange temporary housing with a volunteer (check Facebook groups).
Always sign a written agreement to ensure your pet’s safety and care.
📄 Hosting Agreements:
🐾 Animal shelters offering temporary accommodation:
SPA Veeweyde — Avenue d'Itterbeek 600, 1070 Anderlecht
📞 +32 2 527 10 50, info@veeweyde.be
Help Animals — Rue Bollinckx 203, 1070 Brussels
📞 +32 2 523 44 16, info@helpanimals.be
3. Animal Care and Veterinary Support.
You can find veterinarians on:
🔗 The Board of Veterinarians website - https://www.ordre-veterinaires.be/recherche_new.php
If you have difficulty caring for your pet, there are several support options:
💙 Prince Laurent Foundation Dispensary:
https://www.sfprlaurent.be/fr/index.php/guerre-en-ukraine-la-fondation-prince-laurent-vient-en-aide-aux-animaux/
🐾 Veterinary vouchers provided by municipalities:
Auderghem – animaux@auderghem.brussels
Berchem-Sainte-Agathe - https://berchem.brussels/fr/prime-pour-les-honoraires-veterinaires/
Koekelberg – beanimal@koekelberg.brussels
Saint-Gilles - https://stgilles.brussels/services/primes/prime-consultation-veterinaire/
✅ Tip:
Always keep your pet’s vaccination and identification documents updated — they may be required by vets, shelters, or landlords.
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- Are you looking for food, clothing or a place to put your belongings?
Material assistance Are you looking for food, clothing or a place to put your belongings?
In several locations across Brussels, you can receive food 🍽️, take a shower 🚿, store your belongings 🎒, get diapers or baby formula 🍼, and access other essential services.
The links below will help you find the support you need.
Tip 💡: Before going to any of the listed addresses, call 📞 or send an email ✉️ to check the exact opening days and hours.
› Distribution of food parcels
› Social restaurants
› Social grocery stores
› Solidarity fridges
› Vestiaires sociaux
› Social clothing outlets
› Lockers for the homeless
› Showers for the homeless
› Second hand furniture
› Material assistance for young children
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- SEARCHING FOR AWARENESS-RAISING MATERIAL
Trafficking and exploitation SEARCHING FOR AWARENESS-RAISING MATERIAL
Many Ukrainian refugees are currently arriving in Belgium and could become victims of human trafficking or exploitation. To prevent this from happening, the Task Force on Trafficking in Human Beings of the FPS Justice has produced a document containing advice and information in English, Ukrainian and Russian to raise the awareness of these people, and to direct them, if necessary, to bodies specialising in the reception, support and sheltering of victims of human trafficking internationally.
Further information in the annexed documents. This information is available in three languages: English, Russian and Ukrainian.
I AM BEING EXPLOITED Assistance in Belgium
The FPS Justice has also written a pamphlet for children and young people, to raise their awareness of the risks of exploitation to which they may be exposed. In this pamphlet, the child or young person will find situations they must be careful about, as well as the services they can turn to ask for help or answers to their questions.
