23/06/2022 09:00 › 12:00

Infosessies 'Welkom in Brussel' GC De Rinck, Dapperheidsplein 7, Anderlecht

19/06/2022 12:00 › 17:00

World Refugee Day

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Sexual Violence Looking for assistance in case of sexual abuse

There are more than 1.8 million internally displaced persons and more than 3 million refugees, mostly women and children, fleeing their homes and leaving Ukraine. They are at increased risk of gender-related violence, including sexual violence.

› http://www.egalite.cfwb.be/index.php?id=15979


In the event of sexual violence (adult or child), go to the nearest Centre for the Treatment of Sexual Violence (CPVS) (Brussels, Liège, Ghent) open 24/7 or the hospital emergency room near your home.

› https://www.violencessexuelles.be/centres-prise-charge-violences-sexuelles


If you have been a victim of sexual violence, call SOS Viol (for adults and teenagers) on 0800/98.100 or send a message via the CPVS chat at violencessuelles.sittool.net/chat

› https://www.sosviol.be/

Or contact 1712. 1712 is a helpline for citizens who have a question about violence, abuse, and child abuse. 1712 is available for both minors and adults. 1712 can be contacted by phone, email or chat every business day. Opening hours can be found at 1712.be. Assistance is free and anonymous.

If you have suicidal thoughts, call the Suicide Prevention Centre 24/7.

› https://www.preventionsuicide.be/fr/centre-de-pr%C3%A9vention-du-suicide.html

Or Someone is there for you on Zelfmoordlijn1813 (Suicide Line). All calls are anonymous and free of charge. Looking for help? | Zelfmoord 1813

If you need to talk, call Tele-Help 24/7 on 0800 32 123.

› https://www.cpvcf.org or Tele-Onthaal


The InHere Project (a project of Ghent University/ICRH in collaboration with The Havens (UK), the Ministry of Justice (IE), Payoke, and a number of other partners)

Guidelines drawn up for the identification, protection and onward referral of sexual violence towards refugees in collective reception centres in Belgium.

› Inclusive Holistic Care for Migrant victims of sexual violence (INHeRE) | ICRH (icrhb.org)


GAMS project The ACCESS project is a tool which victims of gender-related violence can be referred to. The website offers explanatory videos, a social card for each type of violence and need for assistance and it also offers an online chat facility. At the moment, the chat facility is available in 10 languages, though Ukrainian is not included, however this tool certainly offers potential.

› ACCESS Project | GAMS Belgique


Centres for countering human trafficking

› Do you think you are a victim? - PAG-ASA
› Payoke | Services
› SÜRYA - A route towards dignity (asblsurya.org)


Childfocus

The organisation's role is to combat the sexual exploitation of children.
A 24-hour helpline is available.

› Qu’est-ce que l’exploitation sexuelle (What is sexual exploitation)? (childfocus.be)

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Transport Looking for a transport method

The STIB is the public transport operator that manages the tram, bus and metro network in the 19 Brussels municipalities.

In the evening, shuttle buses will provide the transfer to the hotels and accommodation centres.

When you are registered in a CPAS (public social service centre) in the Brussels-Capital Region, you are entitled to either a free season ticket and/or discounted season ticket depending on your status.

More information on Season tickets (stib-mivb.be)

Our sales outlets:

› BOOTIK
› GO EASY

• If you or a family member is ill or has a disability For some individuals, using public transportation is not feasible due to a disability, illness, or simply mobility issues (such as old age or fatigue).

In such cases, specialized transportation services are available, particularly for transporting sick children to medical facilities.

› Wheelchair-accessible transportation

› Non-urgent medical transportation

› Transportation of sick children to medical facilities (Sunchild.be)

In case of a medical emergency, you should call the toll-free number designated for this purpose: 112 (accessible in all EU countries). An approved ambulance (or helicopter if necessary) will transport you to the nearest hospital.

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Schooling Looking for a school for my children

Every child has the right to education.

For more information on education, visit the website of:

• Wallonia and Brussels: French-language education in Brussels:Enseignement - Fédération Wallonie-Bruxelles
• Flanders: Dutch-language education in Brussels:  Onderwijs Vlaanderen

Let’s Stop Bullying in Schools!

Bullying is not just an argument. It consists of repeated negative actions directed at one or more individuals who suffer from it and don’t know how to stop it. It is characterized by:

• Inequality in relationships: one party feels strong, while the other feels vulnerable.
• Intentionality and repetition: the actions are not random and continue over time.
• Social context: the reactions of witnesses can significantly influence the development of the situation.

Bullying can manifest in various forms: verbal (insults, rumors), material (theft, extortion), physical (pinching, hitting), relational (exclusion), or sexual (indecent words or gestures). It can happen at school or online, on social media — this is called cyberbullying.

What to do in case of bullying?

At school or online, you have the right to feel safe and respected. Bullying can lead to many negative consequences: learning difficulties, negative thoughts, sleep disorders, and low self-esteem. Therefore, it is important to act quickly.

If you are a victim or a witness of bullying, here are a few steps you can take:

1. Talk:
   • With parents, friends, or close ones.
   • With an adult at school whom you trust (teacher, counselor, principal, mediator).
   • With the Centre PMS associated with your school.
   • With the Service de médiation de la Fédération Wallonie-Bruxelles.
   • With AMO or another local association.
2. Report:
   Find out at your school if there is a procedure for reporting bullying. If there is, it will guide you on who to contact and how to get help.
3. Seek help:
   • Contact the Comité des Élèves Francophones (CEF) for contacts of services that can help. Other actions are also possible in the case of tension, conflicts, or violence at school.
4. Reach out to support services:
   • 103: Service Écoute-Enfants helpline (for students).
   • 0800 95 580: Écoute École number (for families and school staff).
   Calls are free and anonymous.
5. Protect yourself:
   • Block the authors of messages in your contact lists on social media.
   • Make your posts private or create a new account for trusted individuals.
6. Report abuse:
   • If bullying happens online, report inappropriate content or its author on the relevant platform. Unfortunately, this action is not always effective.
7. File a complaint:
   • If necessary, go to the police station to file a complaint. Learn about available services for victims and their loved ones.

You can also contact the following organizations:

• Service H de InforJeunes – a service fighting bullying in schools.
• BruxellesJ  – an information resource for bullying victims.
• KANS – For support in Dutch, KANS can help in this situation.

More details: KANS Brussels.

Remember, you are not alone! There are many resources and people ready to help you cope with bullying. Don’t stay silent, reach out for help! 💙

Additional information: monorientation.be

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Health Looking for health care

Solentra – It takes a society to heal war trauma
Psychological support for refugees

Solentra offers specialized trauma care for individuals with a refugee background. Our
organization focuses on providing professional psychological support to people who have
experienced trauma due to war and displacement, with both individual and group therapy
options available.

What we offer:

At Solentra, refugees can receive specialized psychological care in their own language. We
have three Ukrainian psychologists on our team, allowing us to support Ukrainian refugees in
their native language.
Our services are provided through referral only, meaning you cannot make an appointment
directly. Instead, you can register a client via the registration form on our website.

Visit our website for more information and to register for psychological care www.solentra.be.

Contact and more information:

• Facebook: Solentra VZW
• LinkedIn: Solentra
• Instagram: solentra.vzw
• Email: solentra@uzbrussel.be
• Phone: 02 477 57 15

Health insurance

As part of the European Temporary Protection Status, the National Institute for Health and Disability Insurance of the Kingdom of Belgium (INAMI) opens up the right to health insurance to beneficiaries of temporary protection from Ukraine (BPTU), so that they can benefit from affordable health care.  
To do so, BPTUs must first join a Belgian health insurance fund.
It is your personal responsibility to conclude a contract with a mutual insurance agency. It is up to you to choose an agency and register. You can find an information brochure on mutual insurance companies here. 
It's also important to obtain BIM status from your mutual insurer. This will enable you to benefit from discounts on utility charges and the purchase of a reduced-price transport card.

Medical care

A health center is available to all new arrivals at the registration center for temporary protection (40, place Victor Horta, 1060 Brussels). It offers emergency medical care, as well as revaccination and tuberculosis screening services. 
! Admission to this point is free and one-off (only on arrival in the country). 
- For medical observation, you must be followed by a family doctor, who you can find here. 
Your family doctor plays a central role in your life. He or she listens to you, treats you or refers you to specialists for further tests.  
- For mental health support in the Brussels-Capital Region, a toll-free number 0800/12347 is available for consultations. The line is open from 09:00 to 17:00 every day, except weekends. 
- In an emergency, you can go to the emergency department of the nearest hospital.

What to do when there are questions about access to healthcare?

Persons from Ukraine enjoying temporary protection in the Brussels Capital Region should contact: :
• For medical follow-up: to a general practitioner (search via the Federation of Associations of General Practitioners of Brussels (FAMGB) or by calling 1710). If they need help, they can contact the ASBL 'Ukrainian Voices Refugee Committee'.
• In case of emergency, they can contact the 'Emergency' department of their nearest hospital
• For more general questions of orientation and support in the Belgian health system: contact the ASBL "Ukrainian Voices Refugee Committee",rue du Commerce 44, 1000 Brussels.
• For all newcomers, a health point is organized at the registration centre for beneficiaries of temporary protection (40 Place Victor Horta, 1060 Brussels). First aid and/or emergency care are offered there, as well as a basic vaccination catch-up and tuberculosis screening.
We strongly recommend that beneficiaries of temporary protection are in order with their affiliation to the health insurance fund (mutualité), see the leaflet via this link.

What to do if you have questions about social protection?

• For all questions on social protection (children, the elderly, persons with disabilities, etc.): contact the ASBL Ukrainian Voices Refugee Committee.
• BTPs can contact the CPAS (Public Centre for Social Welfare) of the municipality where they live and are registered with their temporary protection certificate and their identity documents.

Find also info on:

• www.ccc-ggc.brussels
• www.iriscare.brussels
• info-ukraine.be

In the frame of the European temporary protection status, INAMI (National Institute for Health and Disability Insurance) ensures Ukrainian refugees the right to health care insurance so that they can benefit from affordable care. To that end, they must start by joining a Belgian mutual insurance company.

Here is all you need to know about health insurance agencies in Brussels. Which are the health insurance agencies and how do I register with them?

More information :

› NL
› FR

Also useful to refer to the role of general practitioners: Doctor Brussels

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Childcare Looking for a daycare for my children

Belgium has an extensive network of quality childcare facilities for young children aged 3 months to 3 years.

Each municipality is responsible for childcare via the network of municipal nurseries. You can contact your municipality's administrative services (refer to the tab 'Local authorities') and ask for the list of municipal nurseries available in your area.

Also refer to the local childcare office for Brussels https://www.kinderopvanginbrussel.be/nlhttps://www.kinderopvanginbrussel.be/nl

In addition to municipal nurseries, other childcare facilities are available, which may or may not be approved and overseen by the official organisations ONE (Office de la Naissance et de l'Enfance) and Kind & Gezin. These two organisations, one belonging to the French Community, the other to the Flemish Community, are active in the Brussels-Capital Region.

Further information on:

› https://my.one.be/fr
› https://www.kindengezin.be/nl
› https://www.one.be/public/grossesse/creche-accueillante/trouver-une-creche

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People with disabilities Looking for support for disabled persons

People with disabilities, whether physical or mental, have many questions. Where can I find allowances? Housing assistance? What facilities are provided for public transport? Which education to follow? In Belgium, the policy for the disabled is the responsibility of several authorities: federal, regional and community.

Day centres welcome adults and children with mental, physical or sensory disabilities. They provide medical, psychological, paramedical, social and educational care through adapted activities.

› https://be.brussels/fr/aide-social-sante/handicap-et-invalidite 
› https://phare.irisnet.be/

The PHARE Service provides information, advice and financial assistance to people with disabilities in the Brussels Region.
› www.kenniscentrumwwz.be/personen-met-een-handicap-en-inclusie (NL)

The 'Brussels Regionaal Overleg Gehandicaptenzorg' (BROG) is an organisation for consultation and cooperation in the field of Dutch language care for the disabled in the Brussels-Capital Region.

Brussels Aanmeldingspunt voor Personen met een Handicap is the contact point for Dutch-speaking Brussels residents with a disability.
https://www.brap.be/

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3. Safe hosting

Hosting Safe hosting

• You register your hosting offer in your secure space on bemyguest.brussels.
• Only the municipality and the PCSW can put you in contact with a guest
• You sign an agreement with the guest.
• You set a specific date for the end of the hosting (usually three months but it's your choice).
• You receive an allowance from the guest.
• You don't have to do anything with the guest because that is the role of the PCSW.
• If you have any questions, the freephone number 0800/40 400 will answer them and find the right assistance for you (available from 10 June)
• The Region will have created 5,000 hosting places to take over by October.

› I can offer accommodation.

› I want more information on the framework.

› I want to read the hosting agreement and the cohabitation charter.

› Temporary Accommodation Program in Collective Housing Centers for Ukrainians under Temporary Protection in the Brussels-Capital Region